Privacy & Data Protection

This Privacy Policy explains how we collect, use, store and protect personal information when you use MrRun services. We take privacy seriously and aim to be clear about the types of information we gather, why we use it, who we may share it with and the choices available to you. This page covers account data, technical information, transactions, security and your rights.

Types of data we collect

Personal data

When you register an account or verify your identity we collect information such as your name, date of birth, email address, postal address, phone number and government ID where required for verification. We also collect contact preferences and any documents you upload to complete identity checks.

Technical data

We collect device and connection information including IP addresses, browser type, device identifiers, operating system and location data where needed for service delivery. We also collect usage information about your activity on the site, such as games played, bets placed, session length and error logs.

Transactional data

Payment and transaction details are collected when you deposit, withdraw or place bets. This includes payment method, transaction amounts, currency, transaction timestamps and any necessary billing information to process payments and comply with verification checks.

How we use your information

We use the information we collect to operate your account, process deposits and withdrawals, verify identity and age, prevent fraud, and comply with legal or regulatory requirements. We also use data to provide customer support, investigate disputes, improve our services and send operational messages related to your account.

Data protection and storage

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss or misuse. This includes secure storage systems, access controls for staff, encrypted transmission where appropriate and regular security reviews. We retain personal information only for as long as necessary to provide services, meet legal obligations and resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences and analyse site use. Cookies help with login sessions, personalised settings and measuring performance. You can manage cookie preferences through your browser or the cookie settings on the site. Third-party analytics and advertising tools may place cookies as described in your cookie settings.

Sharing information and third parties

We may share personal data with service providers who help us operate the site, process payments, provide identity verification, run analytics, or assist with fraud prevention. We may also disclose information where required by law or to protect the safety of our users. Aggregated or anonymised information may be shared for analysis and reporting.

Your rights

You have the right to access the personal information we hold about you, request corrections, ask for restrictions on processing, and request deletion where applicable. You may also object to certain uses of your data and request a copy of your information in a commonly used format.

Access, correction and deletion

You can manage many privacy settings and update contact details from your account dashboard. To make requests that cannot be handled in-account, contact our support team at [email protected]. We will respond to requests and provide guidance on any required verification steps.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Any material changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted means you accept the updated policy.