Responsible Gambling Policy
At MrRun we take player safety seriously. We want everyone to enjoy gaming and sports betting in a controlled way, so we provide clear tools and guidance to help you manage play, money and time. Our approach combines easy account controls with guidance on spotting risky behaviour and how to get help if you need it.
Player protection principles
We promote safer gambling through practical measures: clear account controls, voluntary limits, identity checks to prevent underage play, and a fair approach to managing accounts where risky behaviour is identified. We operate under recognised licences and follow established safer gambling practices in our operations.
Activity-control tools
We offer a range of self-service tools you can use at any time to control your activity. These include deposit and loss limits, session reminders, temporary time-outs and full self-exclusion. Tools are available in your account settings and can be changed or removed after any required cooling-off period.
How to use the tools
Log in, go to Responsible Gambling or Account settings and select the control you want to apply. Limits take effect immediately in most cases, while self-exclusion or extended breaks require confirmation and may need to be processed by our support team.
Deposit limits
You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased only after a waiting period, and decreases are usually applied straight away. Setting a deposit limit is one of the most effective ways to manage spend.
Loss limits
Loss limits let you cap total losses over a set period. They help keep play within an affordable level and work alongside deposit limits and wagering controls. You can adjust loss limits from your account or contact support for help.
Time limits and session controls
Use session reminders and mandatory breaks to manage how long you play. Session reminders notify you after a chosen time, and time-outs allow short breaks from your account. These options are useful if you want to pause activity without closing your account.
Self-exclusion
If you need to stop playing for an extended period you can self-exclude. Self-exclusion blocks access to your account for the chosen period and may include blocking marketing contact. Requests can be made through account settings or via our support team.
Signs of problematic behaviour
Watch for signs such as chasing losses, increasing stakes to recover losses, changes in sleep or work patterns, neglecting responsibilities, or hiding activity. If you or someone close to you shows these signs, consider using limits, taking a break or seeking external support.
Tips for maintaining control
Set practical deposit and loss limits, use session reminders, only gamble with money you can afford to lose, avoid gambling when stressed or tired, and review your activity regularly. Small, consistent controls make a big difference.
Professional help and support
If gambling is causing harm, consider contacting a local support service or a healthcare professional. We can provide information on external help on request and will cooperate with appropriate third parties should you need further assistance.