Contact our team
Need help? Our support team is ready to assist with account questions, verification issues, technical problems or general feedback. Contact us via live chat for quick replies or email for detailed requests. If you prefer phone support, our agents can guide you through deposits, withdrawals and bonus queries. If you need help with responsible gaming tools or limits, we’ll direct you to the right team. We aim to respond promptly and will follow up until your issue is fully resolved.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available 24/7, email replies within a few hours) |
| General enquiries | [email protected] (account documents, verification help) |
| Affiliate enquiries | [email protected] (partnerships, campaign tracking) |
| Phone | +44 20 7946 0958 (calls in English, click-to-call from mobile) |
| Working hours | Mon-Fri, 09:00-18:00 (response times may vary outside these hours) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or any case requiring documents or explanations. Please include a clear subject line, your account ID, up-to-date contact details and a phone number so we can prioritise your enquiry. Providing attachments and relevant dates in the first message helps avoid delays and speeds up our review.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and live chat messages are often handled within minutes. Complex issues that require verification or investigation may take longer to resolve depending on their nature. If you need updates on a specific case, contact support and we’ll provide a timeframe for resolution.
Feedback
We'd love to hear your feedback, suggestions, or ideas for improving the site. Send thoughts via live chat or support, or use the feedback form. Every submission is read by our team and helps us improve features, promotions, and usability. Your input directly shapes updates and fixes, so please let us know how we can make the experience better.